I've been to every single regular season, playoff game ever played at Heinz. Been to many played at TRS. Three Rivers was such a better environment. Regardless, I've also been to over 24 different away stadiums so I think I can judge fairly.
The last two seasons the crowd has been louder than the few years prior. So at least that is getting somewhat better. But no one is going to tell me that the fans that live in Pittsburgh aren't soft when there are 1000s of tickets for sale against a big time opponent and tickets are only $39 before kickoff. I drove 3 hours home after the game and got up for work on Monday morning. People that live 20 mins away from Heinz won't do the same.
Hell, wait until you see the price of tickets on the secondary market if we get a home playoff game. You won't be able to give those away.